Shipping Policy

1. Shipping Regions

We ship copper jewelry and copper accessories to nearly all countries and regions worldwide, including North America, Europe, Australia, Southeast Asia, the Middle East and Latin America. Certain remote areas and countries with strict customs restrictions may have shipping limitations; please contact our customer service to confirm delivery availability before placing bulk orders.

2. Order Processing Time

• In-stock standard copper jewelry orders: Process within 1–3 working days after full payment confirmation.

• Custom OEM & ODM copper ornament orders (custom engraving, mold opening, personalized designs): Production lead time ranges from 7–20 working days, depending on order quantity and customization requirements. Our sales team will notify you of the exact timeline upon order confirmation.

• Orders placed on weekends or public holidays will be processed on the next working day.

3. Shipping Methods & Transit Time

We offer multiple shipping solutions tailored to different order volumes of copper products:

1. Express Delivery (DHL, FedEx, UPS)

   Suitable for small wholesale orders and sample copper jewelry. Transit time: 3–7 business days door-to-door. Fast tracking with full real-time logistics updates.

2. Air Freight

   Ideal for medium bulk copper accessory orders. Transit time: 7–15 working days, cost-effective for mid-volume shipments.

3. Sea Freight

   Designed for large wholesale container orders of copper crafts. Transit time: 25–45 working days based on destination port. The most budget-friendly option for mass purchases.

All shipments will come with a unique tracking number sent to your registered email once dispatched.

4. Shipping Cost

Shipping fees are calculated based on total order weight, package dimensions, shipping destination and selected delivery method. Copper jewelry packages are packed with shockproof materials to avoid scratches, deformation or oxidation during transit, which may slightly affect package weight.

• Free shipping promotions are occasionally available for large-quantity orders; check our homepage or consult our sales team for latest discount policies.

• Shipping costs do not include import duties, customs taxes, VAT or clearance fees charged by your local customs authority.

5. Customs & Import Duties

All import taxes, tariffs, brokerage fees and customs clearance charges are the sole responsibility of the buyer. We will provide standard commercial invoices, packing lists and other export documents to support your customs clearance for copper goods.

If your country enforces special inspection rules for metal accessories, please inform us in advance so we can adjust labeling and packaging to pass customs smoothly.

6. Package Protection for Copper Jewelry

Copper items are prone to scratches, tarnish and extrusion damage. We adopt layered protective packaging: anti-tarnish cloth bags, bubble wrap, hard cartons and separate dividers for each copper bracelet, ring, necklace and pendant to minimize damage during long-distance transportation.

7. Lost or Damaged Shipments

1. Damaged goods upon receipt: Take clear photos of damaged packages and defective copper products within 48 hours of delivery, then send evidence to our support team. We will arrange re-production, re-delivery or partial compensation after verification.

2. Lost shipments: Track logistics information with us first. If the carrier confirms permanent loss, we will resend your copper jewelry order at no extra shipping cost or process a refund for lost items.

   Claims submitted beyond the 48-hour time window will not be accepted due to logistics carrier regulations.

8. Shipping Address Modification

If you need to revise your delivery address before the order is dispatched, please message us immediately. Once the package has been shipped, address changes cannot be guaranteed and additional redirect fees may apply, borne by the buyer.

9. Delivery Exceptions & Delays

We are not liable for delivery delays caused by uncontrollable factors, including but not limited to customs inspection hold-ups, regional logistics strikes, natural disasters, public health emergencies and local transportation restrictions. We will provide real-time logistics follow-up support to assist you throughout unexpected delays.

10. Support Contact

For any shipping-related questions about copper jewelry orders, please email our customer service team anytime. We will reply to all inquiries within 24 working hours.